FAQs

FAQ

Do you take custom orders?

Yes we do! Please see our custom orders page or contact us at petnorapparel@yahoo.com for more information.

I have not received my order.

Get in touch with PetnorApparel directly at petnorapparel@yahoo.com 

How long will my order take to ship?

All PetnorApparel products are made to order. Depending on how large your order is, the turn around is between 3-7 days.

How long are delivery times?

After production and despatch:

     UK orders delivery is usually in 2-4 days.

     Overseas items delivery is usually between 10-21 days.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. If your order is being delivered to any address outside  of the UK you should make yourself familiar with potential customs charges before placing an order. We are not responsible for delays due to customs.

Privacy, Returns and Contact Details

PetnorApparel collects the following information.

- Name

- Address

-Email

This information is collected for contact purposes only and will not be shared with any third parties.

Reasons PetnorApparel may contact you may include, promotional offers and information about your purchase.

Returns /Cancellations Policy

Any cancellations should be submitted within 24 hours of an order being placed. Once an order is dispatched it cannot be cancelled.

If you would like to cancel an order contact petnorapparel@yahoo.com and quote your name, address, the product(s) you have ordered and the invoice number.

We hope that you will be very happy with your item(s) upon it's arrival, in the event you wish to return your item(s) will be refunded providing:

- Item(s) must be returned within 28 days of receipt.

- Item(s) must be in their original condition and unused.

- Buyers pay return postage.

- For buyers from outside of the UK, buyers must mark the return package clearly  on the outside of the package as a return, failure to do so will result in a    customs  charge that will be deducted from the buyers refund.

- After the item(s) is received a refund will be paid to the account that placed the order.

Personalised items or custom embroideries cannot be returned or refunded under any circumstances.

We do not accept exchanges.

Contact

All queries can be directed to petnorapparel@yahoo.com

Wholesale

Wholesale is welcomed and appreciated. Special bulk discount can be applied to large orders, please contact petnorapparel@yahoo.com for more information.